How do I get to see a doctor at the Indus hospital?

The Indus Hospital is a paper free medical organization that follows a strict patient flow program, allowing maximum efficiency and smooth process flows with minimum possible bottle necks. Hence it is important that all patients follow the required “Patient-Flow-Program” which has been given as follows:

Following are the steps that a first time patient must follow when coming to the Indus Hospital:

Register at the reception desk to get an MR number. This MR number will be used as the patient identity number for recording the patient’s history, investigations, prescriptions, doctor’s comments etc. all patients must bring their MR numbers when making repeat visits.

The medical officer at the filter clinic will do the first examination. Patients are required to go to the filter clinic where a medical officer will make a preliminary medical examination and record his findings accordingly. He shall also inform the patient if he further needs to see a specialist or get any investigations done. All patients in the filter clinic are given number tokens and are seen on a first come first serve basis.

Get all prescribed investigations done. Once the patient is informed by the medical officer at the filter clinic of the tests he needs to get done, the patient must go either to the main hospital building or the collection points in the filter clinic to submit their samples for their recommended lab tests. All investigations are carried out on a first come first serve basis. No print outs or hardcopies of the results of the investigations are given to the patients as the above are automatically updated on the hospital data base and can be easily viewed by any doctor using the patient’s MR number.

Get an appointment for the Consultant clinic. The reception desk at the filter clinic will give appointments for the concerned consultant / specialist doctor as per the medical officer’s recommendations. The date and time of the appointment is booked as per the doctor’s availability and hence can result in long waits.

What is the purpose of visiting the filter clinic 1st?

The filter clinic is the first link in the “Patient–Flow–Program”. The medical officers in the filter clinic examine as many as 250 patients per day. These patients are either treated and sent home or further referred to a specialist. This helps save time and increase efficiency as the medical officers help filter the patients and send each patient to the right consultant/ specialist as per his medical requirement.

The Indus Hospital is a paper free medical organization that follows a strict patient flow program, allowing maximum efficiency and smooth process flows with minimum possible bottle necks. Hence it is important that all patients follow the required “Patient-Flow-Program”.

What are the timings for the filter clinic and consultant clinics?

Filter Clinic: 8 a.m to 2:30 p.m daily.

Consultant Clinic: 9 a.m to 5:30 p.m daily.

Will I be charged for my doctor’s visit/treatment?

The Indus Hospital is a state of the art tertiary care medical organization that provides thousands of needy patients of Pakistan, quality medical care for free. All patients, regardless of their religion, cast, social standing or financial capacities are treated free of cost. Zakat Mustahiq Patients (identified after thorough assessment of the applicants through standard guidelines dually approved by renowned “Ulama Karam”) are treated from the Zakat fund file all other patients are treated from the donation funds.

Do I have to pay for laboratory tests?

All investigations i.e. X-rays and Blood tests are carried out free of cost when prescribed by a medical officer or consultant/specialist at the Indus Hospital.

Can I come for having only laboratory tests?

Investigative tests are carried out for patients prescribed by the Indus Hospital doctors only.

Do I get medicines to take home?

OPD (Out Patient Department) patients are not provided any medicine to take home. Free medicine is provided to all inpatient/ admitted patients as long as they are admitted to the hospital. However once discharged, the patient is treated through OPD and is NOT given any medicine to take home.